Frequently asked questions

AI Lead Flow connects to your WhatsApp Business number and answers customers for you. It books appointments, records order requests and qualifies leads, then follows up with reminders and updates. Your team sees every conversation in one inbox and can take over at any time.

Yes. AI Lead Flow uses the official WhatsApp Business Platform (Cloud API) from Meta. You connect your own WhatsApp Business Account and phone number, and customers message that number as usual. We guide you through connecting it, which takes about ten minutes.

Not on the same number. Meta does not allow one number to be used in the WhatsApp Business app and the Cloud API at the same time. Most businesses use a dedicated number for AI Lead Flow, or move their existing number over. Your team then replies from the AI Lead Flow inbox on any device.

Creating your workspace takes a few minutes, and a starter pack for your industry sets up message templates and alerts automatically. Add your services or products, prices and opening hours, connect your WhatsApp number, and the assistant is ready.

Any business that sells through WhatsApp conversations. There are ready-made packs for clinics, dental practices, salons, auto workshops, legal services, real estate, jewellers, retail and e-commerce, and restaurants, plus a general pack for everyone else.

English, Roman Urdu (Urdu written in English letters) and Urdu script. It replies in the language the customer writes in.

It is designed not to. The assistant only answers from information you give it: your services, prices, hours, policies and, if connected, your store system. It cannot quote a price or availability that our system did not return, and it reads order details back to the customer before recording them. When it does not know something, it says the team will check and hands the conversation to your staff.

Yes, at any time. Staff can reply from the inbox, and the AI pauses for that conversation. You can also choose how much the AI does: reply on its own, draft replies for staff to approve, or only summarise and suggest.

Healthcare packs add extra rules. The assistant never gives a diagnosis, medicine or treatment advice; it offers an appointment instead. Messages that look like an emergency get your emergency contact number immediately, and your staff are alerted.

Yes. A customer who replies STOP (or asks to stop in their own words) is opted out of all follow-up messages straight away, and can opt back in by sending START.

The assistant offers free slots based on your opening hours, staff and existing bookings, and can sync with Google Calendar. Customers pick a time in the chat, and can reschedule or cancel with a button. Reminders go out automatically.

No. AI Lead Flow records order requests: what the customer wants, the quantity, the price you listed and their delivery details. Your team confirms it. We are not a shop or a payment system, so you keep using your own store, POS or delivery process. If you have a store system, it can be connected so the assistant answers from your live catalogue.

WhatsApp only allows business-initiated messages through templates approved by Meta. AI Lead Flow manages those templates for you: write or adapt one, we check it against WhatsApp’s rules, and submit it to Meta. Alerts such as reminders and delivery updates then send automatically, and never during quiet hours (9 pm to 9 am in your time zone).

Yes. Conversations that start from Click-to-WhatsApp ads are tracked to the ad, and real bookings and purchases can be sent back to Meta through the Conversions API, so Meta can optimise your ads for customers who actually convert.

You do. Your business is the controller of your customers’ data, and we process it only to provide the service to you. We do not sell data or use your customers’ conversations for advertising. See our Privacy Policy for details.

Data is encrypted in transit with TLS. WhatsApp access tokens and other credentials are encrypted at rest with AES-256-GCM, passwords are hashed, and API keys are stored only as hashes. Each organisation’s data is kept separate, and staff access is limited by role. See our Security page.

Meta charges your WhatsApp Business Account directly for template messages, at Meta’s published rates for your country and message category. Replies within 24 hours of a customer’s message are free under Meta’s current pricing. Your AI Lead Flow subscription is separate.

Email our privacy team from the address on your account and we will delete the contacts, conversations or the whole organisation you ask for within 30 days. Customers of a business can ask that business, or contact us directly. Our Data Deletion page explains each option.